General Terms and Conditions
General Terms and Conditions
Article 1 – Definitions
In these terms and conditions the following terms shall have the following meanings:
Reflection period: the period within which the consumer can exercise his right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Long term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any instrument which enables the consumer or trader to store information addressed personally to him in a way accessible for future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;
Distance contract: an agreement whereby, within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
Remote communication technology: means that can be used to conclude an agreement without the consumer and entrepreneur being in the same room at the same time.
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur
SelinaeStudio
96633409
NL005222032B31
Eindhoven
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur and that they will be sent to the consumer free of charge as soon as possible at the consumer's request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer's request.
In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and, in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that is most favourable to him.
If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the agreement and these terms and conditions will otherwise remain in force and the provision in question will be replaced without delay by mutual agreement by a provision that approximates the purport of the original as closely as possible.
Situations not covered by these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be interpreted 'in the spirit' of these general terms and conditions.
Article 4 – The offer
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
Images of products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colours exactly match the real colours of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
the price, excluding customs clearance costs and import VAT. These additional costs will be at the expense and risk of the customer. The postal and/or courier service will use the special arrangement for postal and courier services with regard to the import. This arrangement applies if the goods are imported into the EU country of destination, which is also the case in this case. The postal and/or courier service collects the VAT (whether or not together with the customs clearance costs charged) from the recipient of the goods;
any shipping costs;
the manner in which the agreement will be concluded and the actions required for this;
whether or not the right of withdrawal applies;
the method of payment, delivery and execution of the agreement;
the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
the amount of the rate for distance communication if the costs of using the distance communication technology are calculated on a basis other than the regular basic rate for the means of communication used;
whether the agreement is archived after it has been concluded and, if so, how the consumer can consult it;
the manner in which the consumer, before concluding the agreement, can check and, if necessary, correct the data provided by him in the context of the agreement;
any other languages in which, in addition to Dutch, the agreement may be concluded;
the codes of conduct to which the entrepreneur has submitted and the manner in which the consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in the event of a continuous transaction.
Optional: available sizes, colours, type of materials.
Article 5 – The agreement
Subject to the provisions of paragraph 4, the agreement is concluded at the time the consumer accepts the offer and meets the conditions set therein.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur can – within legal frameworks – inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur, based on this investigation, has good reasons not to enter into the contract, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:
● the visiting address of the entrepreneur's establishment where the consumer can go with complaints;
● the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
● the information about guarantees and existing after-sales service;
● the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement;
● the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
In the case of a continuing transaction, the provision in the previous paragraph only applies to the first delivery.
Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.
Article 6 – Right of withdrawal
When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur of this within 14 days after receipt of the product. The consumer must make this known by means of a written message/email. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of shipment.
If the customer has not indicated that he wishes to exercise his right of withdrawal after the expiry of the periods mentioned in paragraphs 2 and 3 or has not returned the product to the entrepreneur, the purchase is a fact.
Article 7 – Costs in case of revocation
If the consumer exercises his right of withdrawal, the costs of returning the products will be borne by the consumer.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after cancellation. The condition here is that the product has already been received by the web shop or conclusive proof of complete return can be provided.
Article 8 – Exclusion of the right of withdrawal
The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products:
● which have been created by the entrepreneur in accordance with the consumer's specifications;
● that are clearly personal in nature;
● which by their nature cannot be returned;
● that can spoil or become outdated quickly;
● the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
● for individual newspapers and magazines;
● for audio and video recordings and computer software where the consumer has broken the seal.
● for hygiene products where the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services:
● concerning accommodation, transport, catering or leisure activities to be performed on a specific date or during a specific period;
● the supply of which has commenced with the express consent of the consumer before the cooling-off period has expired;
● concerning betting and lotteries.
Article 9 – The price
During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
By way of exception to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This subjection to fluctuations and the fact that any prices stated are target prices shall be stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
● these are the result of statutory regulations or provisions; or
● the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
The place of delivery is, pursuant to article 5, paragraph 1, of the Turnover Tax Act 1968, in the country where the transport commences. In the present case, this delivery takes place outside the EU. Following this, the postal or courier service will collect import VAT or customs clearance costs from the customer. Therefore, no VAT will be charged by the entrepreneur.
All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.
Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer can assert against the entrepreneur under the agreement.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. Return of the products must be in the original packaging and in new condition.
The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
The consumer has repaired and/or modified the delivered products himself and/or has had them repaired and/or modified by third parties;
The delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or in conflict with the instructions of the entrepreneur and/or have been treated on the packaging;
The defectiveness is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.
Article 11 – Delivery and execution
The entrepreneur will take the greatest possible care when receiving and executing orders for products.
The place of delivery is the address that the consumer has made known to the company.
Taking into account what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will be notified of this at the latest 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.
In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement article. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement article is being delivered. The right of withdrawal cannot be excluded for replacement articles. The costs of any return shipment are for the account of the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative made known to the entrepreneur, unless expressly agreed otherwise.
Article 12 – Duration transactions: duration, termination and extension
Cancellation
The consumer may at any time terminate an agreement entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, taking into account the agreed termination rules and a notice period of no more than one month.
The consumer may terminate an agreement entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, taking into account the agreed termination rules and a notice period of no more than one month.
The consumer may terminate the agreements referred to in the previous paragraphs:
cancel at any time and not be limited to cancellation at a specific time or during a specific period;
at least cancel in the same manner as they were entered into by him;
always cancel with the same notice period as the entrepreneur has stipulated for himself.
Extension
An agreement entered into for a fixed period and aimed at the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.
By way of exception to the previous paragraph, an agreement entered into for a fixed period and aimed at the regular delivery of daily newspapers, weekly newspapers and magazines may be tacitly extended for a fixed period of up to three months, if the consumer can cancel this extended agreement at the end of the extension with a notice period of up to one month.
An agreement entered into for a fixed period and which provides for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month and a notice period of no more than three months in the event that the agreement provides for the regular, but less than once a month, delivery of daily newspapers, news and weekly newspapers and magazines.
An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines for the purpose of getting to know each other (trial or introductory subscription) will not be tacitly continued and will end automatically after the trial or introductory period.
Duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term.
Article 13 – Payment
Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of an agreement to provide a service, this period commences after the consumer has received confirmation of the agreement.
The consumer has the duty to report any inaccuracies in payment details provided or stated to the entrepreneur without delay.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.
Article 14 – Complaints procedure
Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.
Article 15 – Disputes
Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer resides abroad.
Privacy Policy
SelinaeStudiorespects your privacy. We fully comply with the Personal Data Protection Act and the Telecommunications Act. In this Privacy Policy you can read what kind of personal data we collect and how we store, protect and use your personal data. You can also read for what purposes we will use your personal data and with whom your data is shared.
What does this Privacy Policy apply to?
This Privacy Policy applies to your use of the “Website” www.SelinaeStudio.com and the mobile application “Apps” offered under the name SelinaeStudio.com and all products and services we offer you through our Websites and/or Apps.
Personal data
In this Privacy Policy, your “personal data” means information or pieces of information that could identify you as an individual.
Your consent
SelinaeStudio.com will not collect, use or disclose your personal information without your prior consent. Therefore, we ask you to agree to this Privacy Policy before you can use our Websites or Apps.
What personal data do we process?
Your personal data may be collected in various ways, for example when you visit our Websites, register on our Websites, place an order, subscribe to the newsletter, fill out a form, contact us or use our services.
We also process your IP address, your transaction history, payment details, browser language and – if you have given us permission – your geolocation.
In addition, we may also process non-personal data when you interact with our websites. This data may include your browser name, the type of computer and technical information about your means of connecting to our websites (such as the operating system and the Internet service providers utilized).
How do we use your personal information?
We use and process the personal data you provide to us for the purposes described below.
♣ We use your email address to send you information and updates about your order. We may also send you information about topics that may be of interest to you. You may unsubscribe from these services at any time.
♣ We use data about your browser language, your IP address and geolocation to address you in a language you speak and to show you content related to the country you live in.
♣ In the event of fraud, we will share your personal information with the victim to enable this person to report the crime to the police. We will not share more information than is necessary for the report, and we will inform you in advance when we are going to share your information for this purpose.
Who do we share your personal data with?
WEBSITENAAM does not sell, trade or rent personal information to third parties.
External service providers
In order to provide our services, there is data that we need to share with other service providers.
For payments via our websites, we use third party services, such as payment gateways and other payment transaction processors. These third parties are contractually obliged not to use this data for any other purpose than executing the payment.
Generic aggregated (non-personal) data
We may share generic aggregated data with our business partners, trusted affiliates and advertisers, in which case the data will be fully anonymized.
How do we protect your personal data?
We protect your personal information from unauthorized or unlawful access, alteration, disclosure, use or destruction. We encrypt our services using SSL, the data is only accessible via a secret password and digital signatures, and our employees only have access to your data on a need-to-know basis. We use appropriate practices for collecting, storing and processing data.
Cookies
We may use cookies to enhance your experience when using our websites. A cookie is a small text file containing a string of characters that can be placed on your device when you visit a website. This text file uniquely identifies your browser or device. When you visit our websites again, the cookie allows our websites to recognize your browser or device. You can change your cookie settings in your browser if you do not want cookies to be sent to your device. Please note that some website features or services of our websites may not function properly without cookies.
We use the following types of cookies on our websites:
Technical cookies:These are cookies that are essential for the operation of our Websites, they enable you to navigate our Websites and use our features.
Analytical/statistical cookies:We use these cookies to track visitor statistics. We use these statistics to continuously improve the websites and mailings and to offer you relevant content. These cookies also allow us to recognize and count the number of visitors and to see how visitors navigate when they use our websites. This helps us to improve user navigation and ensure that users find what they need more easily.
Tracking cookies:These cookies monitor click behaviour and surfing behaviour. By means of these cookies we can see if and when you view your profile and if you click through to our websites.
Third party websites
You may find advertising or other content on our websites that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our websites. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service practices. Browsing and interaction on any other website, including websites which are linked to our websites, is subject to that website’s own terms and policies.
Changes to this privacy policy
We may update our Privacy Policy from time to time. When we change this Privacy Policy in a material way, we will post a notice on our Websites along with the updated Privacy Policy. We may also notify you via your email address and require you to accept the updated Privacy Policy before you can continue to use our Apps and Websites.
You have the right to tell us if you want:
♣ does not want to be contacted by us in the future;
♣ would like a copy of the personal information we have processed about you;
♣ would like us to correct, update or delete your personal information in our records;
♣ wants to report any misuse of your personal data.
If you have any questions, comments or concerns about the way we handle your personal information, please contact us.
Please note that you can also view, edit or delete your personal data by logging into your personal account.
Return Policy
If for any reason your satisfaction is not guaranteed with the order received, we kindly request you to contact us. At SelinaeStudio, it is our goal to ensure that our customers are 100% satisfied with the products they have purchased from our suppliers. In the unlikely event that you are not satisfied, please do not hesitate to contact us so that our team can assist you immediately.
How can you return (part of) your order?
If you decide to return the products to us within the 30-day cooling-off period, we will refund the full order amount within five working days after receipt of the returned product. However, we would like to point out that the costs for the return shipment cannot be reimbursed.
To return your product(s), please follow the steps below:
● Please send an email to selinae.sales@gmail.com stating that you wish to return your order, or part of it.
● Please wait for a response from our customer service to check if we can accept your return.
● If your return is accepted, we kindly request that you pack the product carefully and securely, preferably in the original packaging.
● Send the package to the return address you received from our customer service.
● Please let our customer service know the Track & Trace code.
● Once the package is received and inspected, we will refund the order amount of the returned products via the original payment method.
Unfortunately, the following products cannot be returned:
● Sealed products where the seal has been broken.
● Products that are custom made to the consumer's specifications.
● Products that are of a personal nature.
● Products that cannot be returned due to their nature.
● Due to COVID-19 hygiene measures, products in the "Beauty", "Kids & Baby" and "Sport" categories cannot be returned.
Return address:
The return address we use comes from our supplier. Returns should be sent to:
SUPPLIER ADDRESS/OWN ADDRESS
Cancellation of placed orders
Unfortunately, it is not possible to cancel your order. Our orders are processed directly in the system, so cancellation is no longer possible.
Damaged products upon receipt
What a pity! It is possible that your product was damaged during transport. If you have received a damaged or incorrect product, we kindly request that you contact us within 30 days of receipt. After this period, the option to return unfortunately expires.
In order to resolve the issue as quickly as possible, we request that you send an email with a photo in which the damaged part of the item is clearly visible. The best photos show the damaged part on a flat surface, with the label and damage clearly visible. We use this information to assist you with your order and to prevent such errors in the future.
For damaged products we offer a one-time replacement package and unfortunately we cannot refund money. If the product is damaged again in a second delivery, we will refund the full purchase price.
For questions regarding damaged products upon receipt, please contact us at selinae.sales@gmail.com .
Manufacturing errors or defects after use
How annoying! It can happen that a production error occurs over time, which is a defect. In other words, the part is broken and no longer meets the standards set by the manufacturer. Please note: wearing parts are excluded from production errors or defects. Wearing parts include, among other things:
● Drive belts
● Batteries
● Brake pads and brake discs, brake linings, brake drums
● Chains, lamps, pinions, tires and hoses
● Moving parts in the broadest sense of the word
For any questions regarding production errors or defects after use, please contact us at selinae.sales@gmail.com .
Delivery of wrong products
We do our utmost to process all orders correctly. Nevertheless, it can sometimes happen that an error creeps in and we accidentally deliver the wrong product to you. Of course, we will solve this problem for you and send the correct order to you free of charge.
For any questions regarding the delivery of wrong products, please contact us at selinae.sales@gmail.com .
Delivery in case of absence or post office
If a package is delivered to your door or left at a post office, the costs for this are borne by selinaeStudio Amsterdam. If the package is not accepted or not picked up at the post office, it will automatically be returned to the supplier. In that case, we reserve the right to deduct 100% of the order value from the amount you get back.
Product damaged?
How annoying! We are sorry that your product was damaged during transport. We are happy to offer you new packaging for free the first time, but unfortunately we cannot provide a refund. If the product still arrives defective the second time, we will refund you the full purchase price.
Lost package?
If a package is lost or not delivered for logistical reasons, we will always send a new package first before applying our refund and return policy.
Import duties
In certain cases, customs may inspect your package upon delivery. Unfortunately, we have no control over the changes in legislation that will apply from 1 July 2021. In some situations, customs may charge a small amount of import duty. However, we would like to reassure you that in 99% of cases, these charges will not apply. Should you nevertheless incur customs charges, please contact us.
